Privacy Policy
This policy explains the handling of personal information in connection with the SamaBooks website and software, operated by Best Folio Information Technology in Dubai, United Arab Emirates.
Effective: 6 October 2026 · Last updated: 6 October 2026
1. Who operates SamaBooks
SamaBooks is a software/product brand operated by Best Folio Information Technology, Dubai, United Arab Emirates. This Privacy Policy describes how personal information may be handled through the SamaBooks website and accounting and business-management software (together, the service).
For questions about privacy or requests concerning your information, contact admin@samabooks.com.
2. Information you provide
You may provide your name, work email, company details, telephone number, correspondence and other information when making an enquiry, requesting assistance or communicating with us. Website forms collect the information entered in their fields, including your area of interest and message. Please avoid including unnecessary sensitive personal information in an enquiry.
3. Account and business information
When you or your business uses the software, information may include account identifiers, contact details, business profiles, authorised-user information and settings needed to administer access. Information processed in business records may include customer and supplier details, invoices, receipts, journal entries, purchases, expenses, inventory records, payment information and other accounting or operational data entered or uploaded by users.
The categories processed depend on the features used and the information supplied. Businesses should ensure they have authority and an appropriate lawful basis to provide personal information about their employees, customers, suppliers or other individuals.
4. Our role in handling business records
For personal information in customer-controlled business records, the customer may determine the purposes of processing and SamaBooks may process that information on the customer’s behalf. The respective responsibilities depend on applicable law and any relevant agreement. For account administration, service communications and our own operational purposes, we may determine how personal information is processed.
If your information was entered by a business using SamaBooks, that business may be the appropriate first contact for access, correction or deletion requests concerning its records. We can assist with identifying the relevant request route where appropriate.
5. Technical and usage information
The service may process technical information such as device and browser details, network identifiers including IP addresses, access times, pages or features used, diagnostic information and security-related logs. Such information may be generated when you access the website or software. The information available depends on the service configuration, your settings and the technologies used.
6. How information may be used
Personal information may be used to provide and operate the service; maintain accounts and authenticate users; support account security and detect misuse; respond to enquiries and support requests; communicate service information; investigate errors; improve usability and product performance; and understand usage through analytics where applicable.
Information may also be used to meet applicable legal and regulatory obligations, respond to lawful requests, administer agreements and protect legal rights. Processing should have a basis permitted by applicable law, which may include performing an agreement, meeting legal obligations, consent where required, or other permitted grounds. Where consent is relied upon, it may be withdrawn subject to applicable law and the consequences for the relevant feature.
7. Service providers and other disclosures
Information may be processed by providers assisting with hosting, infrastructure, communications, authentication, support, security or analytics, to the extent needed for their role. Applicable agreements and legal requirements govern the handling of information by such providers.
Information may also be disclosed where required or permitted by law, to professional advisers where necessary, or in connection with a lawful business reorganisation or transfer, subject to applicable safeguards. Access to customer records may be available to users whom the customer authorises.
8. Data security
We aim to apply reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration, taking account of the information and processing involved. No internet transmission, storage system or software service can be guaranteed completely secure.
Users should protect credentials, manage access permissions and promptly report suspected account compromise. If you believe your account or information has been affected by a security issue, contact admin@samabooks.com.
9. Data retention
Information is retained for as long as reasonably necessary for the purposes for which it is processed, including providing the service, maintaining relevant business records, resolving disputes and meeting applicable legal obligations. Retention depends on the information, customer instructions where applicable, contractual requirements and legal requirements.
Deletion requests may be subject to lawful retention requirements and technical constraints, including the handling of backup records. Information that is no longer needed should be deleted or otherwise handled in accordance with applicable requirements. This policy does not establish a fixed retention period.
10. International processing and transfers
Information may be processed in countries other than the country in which you or your business is located, depending on the service arrangements. Those countries may have different data-protection rules. Where applicable law requires conditions or safeguards for an international transfer, the transfer must be handled in accordance with those requirements.
This policy does not promise that information is stored exclusively in the United Arab Emirates or identify a particular hosting or data-centre location.
11. Your rights and requests
Subject to applicable law and relevant exceptions, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing or a copy of information in an appropriate format. Where processing relies on consent, you may have the right to withdraw it. You may also have a right to raise a concern with a competent authority.
To make a request, email admin@samabooks.com with enough information to identify your relationship with SamaBooks and the nature of your request. Identity and authority may need to be verified before information is disclosed or changed. Rights may be limited by legal obligations, the rights of others or the customer’s control of its business records. Requests are handled in accordance with applicable requirements.
12. Cookies and similar technologies
The website or software may use cookies, local storage or similar technologies for functions such as maintaining sessions, remembering preferences, supporting security or understanding usage. Their use depends on the features and configuration in operation. This policy does not identify or assert the use of a particular analytics or cookie provider.
You can manage cookies through your browser and any consent controls made available by the service. Blocking certain technologies may affect functionality. Where applicable law requires consent for non-essential technologies, that requirement applies.
13. Third-party services and links
The service may link to external websites or allow you to use third-party services. Their operators may handle information under their own terms and privacy policies. Review those policies before sharing information or authorising access. This policy does not govern independent third-party processing.
14. Children’s privacy
SamaBooks is intended for business use and is not directed at children. Children should not provide personal information or create accounts. If you believe a child has supplied personal information to us, contact admin@samabooks.com so the matter can be assessed and appropriate action taken.
15. Changes to this Privacy Policy
This policy may be updated to reflect changes in the service, processing arrangements or applicable requirements. The updated version will be made available with a revised Last Updated date. Additional notice will be provided where required by applicable law.
16. Contact
SamaBooks
Operated by Best Folio Information Technology
Dubai, United Arab Emirates
admin@samabooks.com